The Problem with Realtors

I’m looking to buy a new home in Northern California. I peruse Redfin 5xs a day, (and yup, I’m OCD about real estate), then send links of homes that spark my interest to our real estate agent. This agent quickly and efficiently sold our last home a few years back. She made $81,000 on the sale. She’d sold our home in mid-summer 2021, racking up her 35th sale that year.

Our agent, Karen, knew us for 2 weeks collectively. Two weeks! And she didn’t focus on our property alone in those 2 weeks, so hours spent on selling our house was likely less than 40. That’s $2,025 an hour. That is obscene!

I’ve heard many realtors say, “Well, we have to split our commission with the buyer’s agent and our brokerage,” as if this is an excuse for how much they make off home sellers, and now buyers as well. Karen has a 70/30 split with her brokerage meaning she keeps 70% of $81,000, which is $56,700. Even splitting her commission with the buyer’s agent, Karen made over $700 an hour for placing an ad on MLS, showing our home to whoever showed up, and “staging” our home, which we paid for out of pocket.

Honestly, realtors are greedy middlemen/women, who offer little to no value. In fact, for private buyers and sellers of property, they are literally in our way, an anchor we are forced to engage with and pay because the real estate industry has set it up this way. The National Association of Realtors (NAR) is the largest lobby in the country, lobbying congress and city councils to do their bidding. Try selling your home as a private owner and agents won’t show it to clients unless they get a commission on the sale. Worse, they bad talk the FSBOs to their clients. I know. Tried selling a rental property on our own and the few potential buyers who came by told us their agents refused to show our house because they wouldn’t, ‘in all good conscience, waste their client’s time showing them crap housing.’

I’ve never actually met a real estate agent or broker with a conscience.

I get this is offensive, but is it not offensive, in fact vulgar to be ripped-off for tens of thousands of dollars with every sale of property?

While it’s true I do not trust realtors, the real estate agents/brokers I’ve known, and I’ve known many, have taught me not to. My half-brother is a residential agent. His IQ is below 100 (making academic or practical learning difficult), busted for stealing cars to robbing houses again and again through his teens, failed out of middle school then high school, and retired at 55 a multimillionaire from his home sales in Simi Valley, a Christian enclave north of Los Angeles.

My half-brother is Born-Again and used his influence in the local churches to promote his real estate business to the mostly immigrant Latino influx. These were hardworking men and women, generally with two or more kids. They’d gathered together just enough savings for a very small down payment on a new home in the housing developments popping up across the valley. Of course my half-brother knew all this about them. Yet, he convinced these folks that an adjustable-rate mortgage would get them into a house because ARM loans require little down, and had relatively low monthly payments.

In 2008, the real estate industry crashed and the low ARM loans his buyers signed on for turned monthly mortgage payments from $2500 to $4500 virtually overnight. Thousands lost their homes to foreclosure in the following 5 yrs, unable to maintain their monthly payment. Brokers and agents manipulated the numbers to get these folks an absurdly low down payment, not caring or even considering that in as few as 3 yrs their payments would skyrocket. How would my half-brother know he was screwing his clients pushing ARM loans? All ARM loans “balloon.” The ARM “teaser rate” is attractive to lure the low-income in, but screw them over time. Banks always win, get the most they can.

Like realtors, I’ve never actually met a banker, lender, or person in finance with a conscience.

While the banks, regulators, and rating agencies were publicly slapped in the 2008 Crash, I heard no mention nor read one article about realtors pushing deceptive loan practices on buyers.

My sister flips housing with the help of her husband. My brother-in-law is a commercial broker. The two of them are millionaires 10xs over from their adventures in real estate. From drowning a kitten in a neighbor’s pool at 5, to forging our mom’s signature on report cards, to shoplifting, to wearing whatever facade necessary to get what she wanted, my sister seemed without conscience growing up.

I’ve worked with well over 20 realtors in the purchasing and selling of personal and rental properties over the last 30 yrs. Without exception, they all have only one agenda — too make as much money as quickly as possible. They claim their value add is an extensive knowledge of the housing market, but with tools like Redfin, I am able to find homes that interest me as quickly or quicker than agents do while they’re busy showing properties or marketing for more clients.

Last Saturday my DH and I went to several open houses. The realtors didn’t know virtually any details about the houses they were selling. No clue where the water heater or furnace were, whether the house was gas or electric, age of roof, the crime rate or local schools…etc. The prices were hugely variable, some hundreds of thousands less than comparable houses only a block away. The realtor likely recommended the seller undervalue their home, as our agent, Karen, did with ours when she sold it. “I want to create a bidding war,” she’d told us. Well, of course she did with the house so undervalued. Our $150k hit only translated to a few thousand in commission loss for her.

Realtors claim to have their clients’ best interests at heart but charge a 5–6% commission extorting sellers and now buyers too for homes close to or over 1M, which is the average cost for most single-family homes around any major city today. November 2024, a law was passed forcing buyers to sign agreements with a realtor before viewing any property. This nationwide law also requires buyers to give an average of 3% commission to the agent were forced to sign with. Now, realtors get upwards of 7% — 9% commissions making it impossible for most first-time buyers to get a home with the additional payouts agents require.

There are realtors on every corner because it is a simple test to pass with no real education required, and the monetary rewards can be limitless. These are middlemen/women with their hand out, greedy, manipulative, ugly people. They are not ‘on your side.’ They are not your friend. Yet, we are forced to work with them, by the laws the NAR lobby put in place.

Sent a link to a home I wanted more info on to Karen a few days ago, as I, a private buyer, can now only get data on houses for sale through an agent. She sent me back the home’s disclosures (details about the house) and tried to convince me to buy it even though the house was flooded so badly in the crawlspace it could not be inspected. The traffic noise from the fwy “doesn’t bother me,” she told me, though the background hum of traffic drown out her voice on the videos she sent me. “You should start your opening bid at 1.7 to make sure you bid high enough to be in the running,” she said, though the house was listed for 1.5M, and a wreck. Another home I sent her for more info was literally falling off the side of a hill that I couldn’t see in the photoshopped images from Redfin. Karen assured me that the home was “just fine,” even though the inspector found massive cracks in the foundation. And again, she insisted we overbid. She undervalued our home for sale to make money fast. She’s overvaluing any home we look at buying to make the most commission possible.

Want to know why you can’t afford to buy a house?

Your realtor will tell you that you can, even when you can barely cover your current rent. They’ll tell you the house is solid even when it’s flooding or falling off a cliff. They’ll tell you to overbid your offer to “be competitive” regardless of the real value of the home. And they’ll demand upwards of 6% or more in commission from the seller if they can’t negotiate 3+% from the buyer (or likely even if they can).

My family of realtors, to the 20+ I’ve worked with over the years, I’ve never found an honest agent. When I was a kid, I too felt proud of my half-brother watching him dance with our mom around the living room of our childhood home because she was so proud of him passing the realtor’s test (third time’s a charm). Now I understand it was the only career he could have had — real estate agent, or car salesman, or insurance salesman, or pill pusher for big pharma — morally corrupt, greedy middleman careers without a conscience.

SaaS Apps that F**k You

I’ve been house hunting on REDFIN for over 5 yrs with no luck. The homes I want are either too expensive, a flat-out ripoff, or an offer is accepted within 24 hrs of listing. We’ve bid on 5 houses, and we’ve been ‘out bid’ every time.

I’ve defaulted to using Redfin.com almost exclusively, as they released MLS (Multiple Listing Service [of homes for sale]) data within minutes of the broker’s listing. ZILLOW, REALTOR.com, and their like often show new MLS listings hours later.

assumed that Redfin was helping me find a home. But what this SaaS (Software as a Service) offering is really doing is screwing most potential home buyers like you and me. Making MLS listings available the moment a property is listed for sale to everyone online, globally, does NOT ‘level the playing field.’ Democratizing MLS listings introduces 50+ interested buyers at every doorstep, jacking up housing prices with fierce competition for the same property.

Real estate brokers love this software! They now give you access to their paid MLS subscription (Matrix), knowing we all get it from Redfin anyway. Promoting “competitive bidding” makes them richer with every sale.

Book a trip on HOTELS.com or EXPEDIA lately? Ever? If you use travel apps you are spending more than you need to. Guaranteed! You’ll get a better hotel rate if you call the places you’d like to stay, and talk directly to their front desk. I’ve booked family vacations for 21 yrs now, and every single time, without fail, from Victoria, Canada, to Venice, Italy, the rates are cheaper if you book directly by calling the places you plan to stay.

The original idea with travel apps was they’d buy in bulk and sell at a discount. But like Pets.com, these sites quickly learned the destinations were not very flexible on their rates, so they ‘pivoted’ their SaaS with marketing. They sold users on ‘Packaged Deals,’ but you’ll be locked in to their ‘deals,’ which often aren’t ideal, and your vacation will cost more booking through them, even though they advertise that they save you money. Travel apps offer you no real value, and often rip you off, adding charges to cover the cost of maintaining their business.

Same goes for most middlemen SaaS offerings. It cost money to run their platforms, and they pass that cost on to their paying customers.

Ever use ANGIE’S LIST, or HOME ADVISOR, or THUMBTACK to get recommendations for services from contractors to dentists? Most of their good ratings are LIES. Angi’s, and their like, are advertising platforms. They are like Phone Books in the olden days. The BUSINESS PAYS these SaaS apps to have their name appear in search results. Even on Angi, the listing may be free, but your business will be buried in their search returns if you do not pay their ‘premium’ rate. Few (if any) of the good ratings and reviews awarded the businesses are real. Either the business solicited friends and family to post good reviews, and/or they hired an outside marketing firm to create high ratings (usually from India or the Philippines doing click scams). Angi and their like bury the negative reviews (as does Google), as pissing off their paying clients would be bad for their SaaS business.

These SaaS recommendation sites say they do a standard background check, meaning criminal records to professional license, but that’s about it. A few say they reach out to the vendor’s customers by phone, which they may, but with contacts the business gives them. Maybe they get the wife of the vendor on the phone, and of course, she just loves his work! High ratings mean you’re more likely to hire them. And the business is more likely to keep paying Angi and Thumbtack to appear on their lists.

Developers and marketers of middlemen SaaS apps will argue they are “doing good” for the world, whatever that means. (Doing good for them?) They are ‘setting information free to form an egalitarian society,’ Silicon Valley types profess. But I’ve already established that these apps, and their like jack up the cost of goods and services, as IRL middlemen do. Creators of middlemen software will tell you they are offering you a ‘convenience.’ Bullshit. With a few clicks you too can book flights, hotels, car rentals, arrange appointments with contractors, find a [good] dentist. Do your research and go beyond Google to Bing, DuckDuckGo, Reddit, ChatGPT, Nextdoor…etc., and you can find all kinds of information about a company or vendor, including reviews across a broad spectrum, not just the paid ratings on Expedia or Angi.

Most SaaS apps today require you give them a ton of personal data to utilize their ‘service.’ Additionally, they put ‘cookies’ on your mobile and PC that track everywhere you go online, and IRL (through your phone). Not conspiracy theory. Cookies (sweet and inviting name, right), track and log your behavior to ‘improve your overall [online] experience,’ as well as more tightly target you with advertising the app believes you’re more likely to respond to.

Ever wonder why entertainment events have gotten so expensive? The only way to buy tickets these days is through a SaaS app like TICKET MASTER. And you better hope when you log on the broker site doesn’t crash, or sell you fake tickets, or sell out in the first 3 minutes with millions vying for the same show. And good luck getting a refund if you need to cancel, or the event is canceled. The software IS the service, which generally means little to no actual customer support.

Wanted to go see Barbie a week after it opened with my daughter on her short visit home from college. There were no tickets available at any theater within a 100 mile radius the 5 days she was home because they’d all been purchased in advance online. Before the ‘convenience’ of apps like FANDANGO, or AMC, or REGAL, we’d at least have had a chance to see the movie if we waited in line, even if it meant getting to the theater early to ensure we got tickets. It is neither convenient nor cost effective buying movie tickets with SaaS apps. In addition to the high costs of the tickets, these movie apps charge an additional fee for ‘online processing.’

Look for a job on LINKEDIN or INDEED lately? Find a job post that interests you, and even if the ad has been online less than 24 hrs it still has hundreds of applicants. You’d better have one hell of an amazing skill set, and a CV with all the right keywords that fit the exact niche of the job requirements to get noticed among your competition.

Democratization [a la Google]:

  • The introduction of a democratic system or democratic principles.
  • The action of making something accessible to everyone.

SaaS developers and marketers inject this buzzword into most pitches these days. They’re democratizing the web, upholding democracy, doing good, they’ll tell you. Not sure how many buy into this rhetoric to make themselves feel and appear philanthropic, or it’s all a big sales pitch while they’re dreaming of a billion dollar acquisition or going public and becoming instant millionaires.

Seriously, how convenient is it being robbed of our money and information every time we use software ‘services’?

Let’s get real. Democratizing MLS listings—making them accessible to everyone on the internet—is a BAD IDEA for home buyers, now forced to compete for a home against 20 other offers, a third of those offering cash by corporations that can afford to pay tens of thousands over asking. Democratizing movie tickets forces movie goers to buy tickets sometimes weeks before the film’s release without ever hearing if the movie is any good. Democratizing plane tickets to hotel reservations raises the cost of travel for everyone by exponentially increasing the demand.

Democracy [a la Google] “is a system of government by the whole population or all the eligible members of a state, typically through elected representatives.” As for upholding democracy, I had no representation to help me get back the over $300 AMAZON PRIME ripped off from me when they signed me up without my knowledge and then made it almost impossible for me to cancel the account.

We are not a democracy, as this country is run by big business, in particular FAAMG (Facebook, Amazon, Apple, Microsoft, Google), the gatekeepers of our personal data run [a muck] by greedy, unregulated children.

Want to know why you can’t afford to buy a home today?

Is the cost of events and movie tickets keeping you home watching NETFLIX (yet another SaaS app that eats up your money, and worse your life’s time, but at least they deliver entertainment)?

Even ChatGPT could not give me an estimate on the number of SaaS applications online today. (It had no clue what ‘middlemen’ software is.) The consensus of search results from multiple sources agree the SaaS industry is growing so rapidly, virtually exponentially, estimates have to be based per industry. According to Statista, the SaaS industry is worth $197 billion U.S. dollars and estimated to reach $232 billion by 2024.

While many SaaS apps provide value, especially for running a business, from CRMs, to CMS, to ERP, most consumer-facing middlemen SaaS apps are not only valueless, they are dangerous. Sucking people in with lies about savings on movies or when booking travel through their app; democratizing information making it impossible for anyone but the uber-rich or cash-flushed corps to act on, and rising the cost of, well, everything, ultimately is neither convenient nor cost effective for 99% of us.