seo

Your phone is a tool you’re using, or a tool that’s using you…

I’m watching The Politician on Netflix while working out. The scene is on a teen and mom in their kitchen, arguing about which state senator to vote for in the upcoming New York election.

Teen is a first-time voter, just 18. She’s going to vote for the 24-yr old male candidate on the Green ticket, running solely on the climate platform, with no political or real work experience. She’s disgusted with the middle-age female incumbent, virtually unchallenged in every election the last 20 yrs, until now.

“Boomer,” the teen mocks her mother’s choice of the older incumbent. “The world is gonna end in 10 years, Mom.”

“I am barely a boomer, okay?” the mom defends. “So don’t throw that shit at me,” she says. “And the world is not going to end in 10 years, Jayne!” She starts listing all she does for her daughter — the vegan cooking, the composting, and even the hyper-vigilant recycling her child insists on. “And still, I’m the problem, according to you.”

“Not you, Mom. People your age.”

Watching this scene unfold, I feel my body tense as I run on the machine. I AM her mother’s age.

“Let me tell ya something, Jayne. People your age think you know everything and you are fucking naive. When I was your age, I thought I knew everything too.”

“We’re not naive, Mom. We’re informed. You had, what, like two newspapers, three networks. I’ve got a SUPERCOMPUTER in my pocket.”

She is, of course, referring to her cellphone, and, in fact, showing me how naive this teen really is.

Unfortunately, Mom didn’t come back at Jayne. Mom doesn’t know (nor the writers of the show apparently) that the SUPERCOMPUTER in both their pockets, well, isn’t informing them of anything but what they already believe, and about things they likely want. So, in effect, it is MANIPULATING this ignorant, yet rather arrogant child, (and many others) into believing they have a SUPERCOMPUTER in their cellphone.

The cellphone you all carry around, (as I don’t have a smartphone, so really, it is all of you), isn’t INFORMING you, it’s ‘recommending’ you read, watch, buy, and even think about what advertisers on the internet want you to.

Today’s internet is NOT unlimited access to unfettered information like the world wide web once was. You’ll be hard-pressed to find anything through any Search engine that hasn’t been filtered through a rec system which parameters have been defined by the data you (or others like you) have willingly given.

The Netflix documentary The Great Hack makes it clear the SUPERCOMPUTER in your pocket is manipulating you, and millions like you to believe in lies through the endless onslaught of personalized advertising. Throw enough shit against a wall and some of it will stick. Russia paid Google, Facebook, Insta…etc. fortunes in ad campaigns pushing the conservative Republican agenda to get Trump elected. Twice.

The internet is now a MARKETING ENGINE to make media platforms and SaaS apps money. The cellphone, tablet, laptop you’re using has become proficient at USING YOU. Every time you log onto Instagram, Facebook, YouTube, ChatGPT, Google, they ‘scrape’ your posts, simultaneously putting ‘cookies’ on your device to follow you wherever you go on the net, and in real life.

Your mobile has an accelerometer in it tracking how fast you’re moving (so your car insurance knows how often you’re over the speed limit). GPS informs Google, Verizon, and their like where you are on the planet, revealing typical behavior patterns like when and where you shop.

Your pocket SUPERCOMPUTER collects who you talk to, what you say, what you read, watch, and frequently visit. Most every online interaction is ‘data mined.’ Trillions of posts, texts, IMs, searches, online (and in-store) credit card purchases are continually collected, stored and analyzed. Retail knows how much you make by how much you spend, and charges you more the more you make, or if your address is Beverly Hills. Not a conspiracy theory. It’s called dynamic personalized pricing.

Watching The Politician, Jayne’s mother doesn’t seem to get any of this. I’m deep into the second season and mom’s as addicted to her cellphone as her daughter. Jayne doesn’t want to believe she’s being exploited, or doesn’t really care if it’s true. She gives her data away freely, every time she signs onto the internet. She clicks, “I AGREE,” and never bothers reading the disclaimers.

Machine Learning (ML), Natural Language Process (NLP), Deep Learning, AI (LLMs, LAMs, AGIs), are all software processes used to analyze then correlate BIG DATA for patterns of behavior.

COLLABORATIVE FILTERS [à la] Wikipedia:

Collaborative filtering is a method of making automatic predictions (filtering) about the interests of a user by collecting preferences or taste information from many users (collaborating).

In other words, gathering and filtering your data from the net tells Amazon, Google and Instagram what you (and those like you) will likely buy, or what rhetoric you’ll likely buy into — believe in. Then these platforms slam you with marketing targeted AT You, NOT “For You.” They want to SELL YOU offerings and ideas supported by their affiliate marketers (like Republicans, and Russia).

Google Search prioritizes Search results by businesses that buy the most ad space on their platforms. Corps spending millions dominate the digital ad space, skewing response results for smaller businesses.

I used to get many pages of returns on any given Search a decade ago. Not anymore. Google will not give you information that they feel you don’t need (and won’t serve their agenda), based on your internet and ‘SUPERCOMPUTER’ cellphone activity and history.

My GenZ daughter and her friends are on the same page as Jayne in The Politician. They’re simply ignorant of what they’re addicted to — how their phones are manipulating them to THINK, FEEL and ACT. She is SURE that “no one is manipulating me, Mom!” She “knows” when she’s being hit with ads, and she just “ignores them.”

I call BULLSHIT.

We can’t ignore what we don’t even know is happening while we’re IMing through Instagram on our mobile.

Just IMAGINE my friend Mary’s experience:

Mary is IMing a good friend on Insta, whining about her marriage.

Instagram’s algorithms are scraping her and her friend’s IM for SENTIMENT ANALYSIS to find out where Mary might be vulnerable to purchase something…anything really, as Insta has advertisers that sell just about anything.

The next ad Mary sees on her mobile is for a singles dating site. The ad is targeted at divorcees, showing an older woman having fun with a stunning man, and the copy says, “Your last chance at true love.” In a few short sentences, the copy describes the relationship you’ll find on their site like a Cinderella story.

A while later, Mary goes on to Facebook, and YouTube, and the next series of ads she sees vacillate from singles dating sites to divorce lawyers. These ads, and recommendations for movies, articles, blogs, posts about dating after divorce…etc. appear in her email, and in her social feeds, and most everywhere she goes online.

Mary never mentioned divorcing her husband when IMing her friend. She’d not even thought of it, really. In fact, she’s frequently sounded off about her marriage to friends through IM, as many women do. And it isn’t the first time Mary has gotten these dating and lawyer ads. It’s been going on a long time now, one ad after the other every time she even posts a back-handed joke about marriage in general. And after this last fight with her husband, well, like the ads keep saying, Mary deserves more! Like the ads say, she can find someone better than her husband. And like the ads say, a divorce will, “Open her life to the possible!”

These ads appear whenever Mary is expressing her frustration with her marriage. (Marketing is an iterative process.) And instead of looking to make it work with her husband, after a while all Mary wants to do is divorce and ‘open her life up to new possibilities.’

To Instagram, Mary’s divorce is a WIN! Their algorithms and the engineers who code them don’t care they’ve torn apart a family, for their profit. The software did its job and rewarded their advertisers. Some lawyer who advertises on their site just got themselves a client. Some dating app that spends millions annually in affiliate marketing on their platform just got a new subscriber. Multiply that with the hundreds of thousands of businesses doing affiliate marketing on the net, and you have, well, today’s internet.

NOT a SUPERCOMPUTER. And no longer, “The Information Highway.” But simply a marketing tool in which YOU are the PRODUCT of your online experience.

I hate running.

It hurts my legs, my lungs, my back, my tits.

I run between 3 and 4+ miles, five days a week. And I’ll continue to run as long as the benefits outweigh the drawbacks.

I hate feeling fat, and running is the quickest calorie burn I know of (my me-time is hugely limited with an active career and two kids). Running helps me think. It not only activates neural connectivity, it’s also a quiet space, undisturbed by kids or clients. I get to listen to my music, blasting through my earbuds, let it absorb me, the rhythm drive me, and in moments it feels like I’m flying.

I run whether I’m healthy, sick with a cold or flu, or anything else that isn’t laying me out on my death bed. I’m afraid if I give myself one excuse not to run it will lead to another, and in short order I’ll quit running. But I won’t quit, as long as the benefits serving my needs outweigh the hardships.

Benefits that fulfill Need/Desire is, or should be, the foundation of all marketing efforts.

Digital advertising is now the hip slick and trendy way to market. And no doubt, there are great marketing opportunities online. Websites, landing pages, social media marketing, e-blasts, analytics…etc, are TOOLS to market with. But marketing online, or offline, IS THE SAME THING. The basic principles of marketing must be applied to sell and grow any company.

Print, online, or on the friggin moon, Marketing is selling BENEFITS that fulfill WANT. There is no such thing as NEED. It is merely a construct of desire. Advertising, PR, branding, visual design, copywriting, marketing communications are, or should be, developed, designed and produced to SELL products/services/ideas/messages. ‘Likes, Engagements, Views, Impressions’ are all bullshit “vanity” metrics to stroke egos so you’ll buy more online ad space.

Startups these days typically begin their marketing efforts by flooding the internet with digital ads, videos, polls, games and such. These branding and selling campaigns push products and services without distinguishing a clear desire or solution for anyone. They do not tout the benefits of what these startups are selling, or identifying any specific groups of people who will likely find value in the features of their offerings. No matter what Google and Facebook tell you about their targeting AI algorithms, online ads are not tightly targeted to people likely to benefit from your specific product, service or message. This “Fire, Aim, Ready” approach clearly illustrates why 90+% of all startups fail.

I’ve been a MarCom specialist in the San Francisco Bay Area for 20 yrs. I’ve worked with a ton of startups who do not consistently promote their offerings features and benefits, or realign their marketing efforts to outshine competition, nor do they invest in developing new products that fulfill anyone’s desires. And I’ve watched them fold again and again, sometimes in ridiculously short order.

Marketing 101— IN ORDER (Ready, Aim, Fire!):

1. Get Ready and Productize Your Idea: Identify the features, benefits and differentiators of your offering that fulfill a desire, or offer a solution to specific target markets likely to find value in your product, service, or message/mission (non-profit).

2. Take Aim and Create Brand Identity, and Marketing Campaigns: Establish an identity (logo), and voice (tagline), as well as marketing efforts—digital, print, and pitch (in-person) campaigns that fulfill a desire, or offer a solution to each specific target audience.

3. Fire!—Launch Marketing Campaigns: Motivate people to ACT—to click, to subscribe, try, or purchase your offering, or buy into your message.

The new order of entrepreneurs are weened on social media and tech. Universities, startup schools and bootcamps generally teach their students to launch backasswards. They promote the MVP model of innovation. Building a MVP (minimum viable product) may have worked for a handful of successful startups, but it took them a hell of a lot longer to reach profitability than necessary. In most cases, MVP is a recipe for failure. Relying on consumers to figure out what benefits your offering should fulfill for them is time consuming, expensive, and lazy. It is the job of the entrepreneur to produce a product or service of value for specific groups of people before launching your business.

Unfortunately, opting for A/B testing, and SEO keyword tricks over real content—selling benefits fulfilling a desire—and relying on Google Analytics doesn’t actually SELL much. Measuring response rates isn’t new. It’s been in the background since advertising began, and generally offers limited utility. Marketing is dynamic! Results vary by target audiences, the day a campaign launches, time of day, day of week, the weather, behavioral trends, sociological and financial climates, to name just a few factors that determine response.

The principles of Marketing may be simple, but motivating people to bend to our will is not easy. Beyond the primary building blocks of any campaign, (Ready, Aim, Fire), at the core of effective Marketing is psychology. Online, or on Mars, understanding your customers and potential customers’ psychology is mandatory if you want the greatest response to your marketing efforts. Marketing pros study people, not code, since coding, especially with ever-emerging technologies, is time consuming to learn, and generally requires a different kind of awareness than psychology. I’ve yet to meet a web developer/designer who’s demonstrated mastery in marketing. Competent at software development means they’re investing their time in technology, not in the study of human behavior.

I tell my clients that digital marketing is not ‘the answer’ to effective marketing. New avenues of selling will arise, and others fade away. But the growth of any business, or nonprofit message, or even activity, like running, depends on the benefits continually fulfilling a desire for a specific group of people.

Tag: seo

R.I.P. Information Hwy