Tag: life

Don’t Press Send

by jcafesin, posted in Uncategorized

I called my medical insurer to dispute some doctor bills I’d received that they denied. The recorded voice of a lovely woman led me through the maze of prompts telling me what to press on my phone to ‘better serve me.’ After getting through the first number sequence that vaguely applied to my needs, my 16-digit account number was requested. I managed to key it in right the third time and the charming voice directed me to their website for service, along with a sales pitch while I waited on the line for another 10 minutes.

I wanted to hang up, but didn’t. I had several questions, and it would take me too long to describe my issues clearly in writing, so I had to talk with them to resolve the problem. But left waiting on hold it occurred to me that they don’t want problems. And questions answered directly are a liability. And issues? Well, we all have issues, honey.

I let fifteen more minutes pass before hanging up.

Two days later I called again, with the exact same results. I hung up twenty minutes into the call. I didn’t have the time to wait on the line while getting two kids ready for school before going to work that morning.

A few days later I called again. After running the gauntlet a third time I waited on the line to connect with a Customer Service Rep and found myself getting more and more agitated with each passing moment. They were blowing my time and I knew they didn’t care. I guess to them, cutting staff for the minimal cost savings, and enacting the insurance industry’s creed of “delay, deny, defend” was worth part of my sanity.

I waited on hold for 15 minutes when the operator finally came on the line. The first thing she asked for was my account number, the same one I punched into the phone earlier. After a series of ‘security questions,’ twenty minutes into the call we at last got around to my issue, which I explained in great detail. The CSR put me on hold for 10 more minutes before she came back on the line and informed me her records only went back 90 days, which did not address the bills in question. Her managers had access to my full records, but they were in meetings all day and I’d have to call back, or I could go to their website and file a dispute.

A half hour into the call and my blood was boiling. With a curt ‘Thank you,’ I hung up and logged onto their website knowing it would yield no results.

In ten seconds I was on a webpage with a blank field for writing to Customer Care. It took me a good hour to construct a document that explained my problem clearly, and I sent it to them. The next day I got an email back from a service rep that told me he could not release my records without ‘security information’ that he advised me not to give online, and then gave me an 800 number—the same one I had been calling for days—to contact a manager to assist me.

I went back to their website. Anger poured off my fingers and into my words as I typed. I cursed them for making it as time consuming and difficult as possible to communicate. I indicted them for the billions they make annually from all the erroneous bills paid by customers who don’t have the time or the will to run their maze to correct discrepancies. I threatened to choose a different insurer, knowing it was futile since pretty much all corporations rip us off these days. I let my hate for the Insurance industry pour off my fingers, a pyramid scheme from its onset, stealing from clients daily, denying legitimate claims and no one is stopping them. (They are the third largest lobbyists in this country. They get what they want from our govt.) I pointed out social media’s response to the shooting of the United Healthcare CEO, and even confessed to siding with the guy. I purged because I could, because there was no one real on the other end. In fact, I knew anyone who read my email would not care they were stealing from me to keep their job.

It took me less than 10 minutes to exorcise my rant and I was still on rails when I dismissed the idea of deleting it. I pressed send.

That was a mistake. Within an hour I got a call from my husband. He’d been called by the head of HR at the multi-national corporation he worked for to inform him his wife had threatened to shoot the employees of their insurance carrier. My passionate denial and explanation of events leading to my email outburst saved me from prosecution. But in an ironic twist, I did finally get to talk to a customer service manager, who researched my claims, and in the end the insurance company paid the doctor bills in dispute.

Dec 2024

The Internet is God

by jcafesin, posted in Uncategorized

Last night my husband got very sick. He was vomiting simultaneously with diarrhea and shat himself. He was restless through the night and got up early, clearly still feeling ill.

This morning when I came downstairs I asked him how he was feeling. Not so great, he told me. Still have diarrhea, but I’m not feeling as nauseous. I still can’t hold water down though. I think I have the norovirus, or food poisoning.

I put on my Dr. Mom role. Whatever is in your system you have to get it out, I told him. So, drink a lot. Start with water, or Gatorade for the electrolytes. Sip it throughout the day if it makes you feel sick drinking.

I don’t know if that’s the best idea. The internet says I should avoid drinking if I keep throwing it up, he told me he’d read earlier, likely off some bullshit site selling pharms but claiming to be ‘medical,’ like WebMD.

I felt my irritation building as he sat at the kitchen table and scrolled his laptop. You lost a lot of fluids last night, I told him. You need to replace it to help your system fight whatever you’ve got. And you need to eat something. How about a banana? They’re binding. Or a piece of dry toast, no butter.

Let me look it up and see what they recommend, he said and continued scrolling and reading.

Are you kidding me? I asked, miffed. Who are ‘they?’ The Internet!? By the time you find any real information on not only what is wrong with you but also what to do about it you’ll be convinced you need hospitalization. I’ve played Dr. Mom to our kids hundreds of times. Stomach flu, even norovirus is manageable with a few key steps. You don’t need to look it up! You need to stay hydrated. Bananas are binding and will help suppress diarrhea, I told him. Water will help flush your system of whatever is bothering you.

I know why he got sick. It’s the height of Spring, and we’re in New Jersey for his mom’s 90th. By the second day there he was suffering with recurring bouts of rapid-fire sneezing. Wheezing. Continual runny nose. Four days of severe allergies taxing his immune system, and he got on a plane to come back to the w[b]est coast. And while his allergies eased on the plane and entirely once home, someone in overpopulated New York City — the cesspool of the country, the crowded airports we waited in for hours with delays at Newark, or on our plane had something, and he got it.

Used to think the internet was the savior of mankind. Now, I fucking HATE CELLPHONES and the INTERNET! Both spread lies on a global scale, enable massive, unrelenting GREED, convert blind believers (Christians) into Trump supporters. And most all of you are addicted to both!

Raise your hand if you know someone who constantly pulls out their phone during casual conversation to ‘get the facts’ (what a joke!) on whatever the subject of your dialog. Hella annoying! I’d rather contemplate the answer than have it served to me by an unreliable source.

We got together with a friend of my husband’s while we were back east. He’s ‘one of those guys’ who whips out his phone to check if whatever is being said is ‘right.’ He read aloud with authority whatever [garbage] he found on the net. But iterating the first thing that pops up on his phone screen is, well, idiotic. Today’s internet makes it impossible to find any real facts without hours of searching multiple sources well beyond Google or Chatgpt, and even then, the information you’ll find is limited to the recommendation engines behind most platforms.

Do you pull out your mobile when you’re on the toilet, in line at the store, even with friends or fam? Text someone? Check your email? Scroll Insta? Look for…whatever? At both airports, on both planes, in line at any store, in most public places packed with people, or even just a few passing by, and most everyone is on their phones most all the time. Take your face out of your phone and look around to see what I’m saying here is real. The TRUTH*. Instant access to the internet through cellphones or tablets are creating a massive addiction problem. People are relying on their connected devices like junkies rely on heroin. And like the drug, it may feel good upfront getting that dopamine rush from instant access to entertaining ‘information,’ regardless how amusing there is little truth to what most are getting from quick searches. And addicted phone users supply far more data to AI engines making them easier to manipulate you with personalized, targeted messaging. The Republicans have used mobile marketing far more effectively than the Democrats. Clearly.

WebMD says I’m supposed to eat bananas for the diarrhea and stay hydrated with water or tea or something with electrolytes, my husband read aloud this morning. Like most today, he’s becoming one of the converted, a true believer in the Internet, whoever he deems them to be.

That’s what I said, I defended. Without looking on the net, I added cuz I was feeling pissed off, and a bit scared of his internet addiction right then. My husband doesn’t go to the toilet without his phone or laptop. The Internet has become his God. And I have no interest in, nor trust in blind believers.

Cellphone and Internet usage, whether for ‘convenience’ or entertainment or ‘information’ is moving humanity in the WRONG direction, away from compassion, empathy, and quality, to idiocracy. It is creating more blind believers than any religion. Your cellphone and the internet are TELLING YOU WHAT AND HOW TO THINK. Think you know why there is no customer service at Macy’s, or why most retail is shutting down? Yeah, Amazon, but more to the point, no one protests their spending their life hours in the long line at Macy’s because they are on their phones, being entertained by messaging to convince us to buy [into], try, subscribe!

GET A CLUE! It costs me (and likely you) MORE to order plane tickets for New Jersey using Chrome than on Edge. Why? Dynamic or Personalized Pricing, except the profit is for the airline, and the assholes who make and manage their SaaS. Google (who runs Chrome) has more data on my spending habits, my income, my ‘purchasing power’ than Microsoft. Clearly. So Alaskan Airlines went with Googles data and charged me over $40 per ticket more. And most everything you buy online now has variable pricing — you are CHARGED MORE the more data you give them through your phone because every site you look at, every platform you engage with, every purchase you make through your mobile is recorded and sold to the highest bidder.

Have I lost you yet? You want to be ENTERTAINED, not brought down with the TRUTH. Look it up and the Internet will tell you I’m a conspiracy theorist. The Internet saves lives! It moves society forward.

Well, it sure has. It’s creating a planet of junkies.

Don’t think of yourself as an addict? Well, if you got this far and are reading this on your phone right now, put it down and look into a mirror. NOT a selfie. A real mirror and then ask yourself to tell you the TRUTH. Most addicts can’t see it — can’t admit to being addicted. That’s why the #1 Rule in Alcoholics Anonymous is first to ADMIT YOU ARE AN ADDICT.

Do you care you are a junkie, addicted to your phone? If you don’t believe you are, then put it down and leave it for two hours. How many times do you think to pick it up? Just check it, quick check, see if it has anything you must know about right now?

It doesn’t. That’s algorithms designed to convince you to stay on your device. That way you are a target for selling — products, services, messaging, belief.

If you are one of the very few junkies who understand mass addiction to corporate talons is bad for society globally, take the Internet off your phone so you’re not tempted to spend hours every day blowing away your life’s time on mindless content meant to get you to blindly believe whatever political agenda or corporate America is selling you.

 — 

*How can you trust I’m not touting conspiracy theories, that I’m telling you TRUTH here? My husband is a software architect that helped design the first recommendation engine [for Netflix]. I have been marketing SaaS startups in Silicon Valley since the dot com boom in the late 1990s, and teaching entrepreneurs developing SaaS and ‘AI’ at Stanford and Cal Berkeley for a decade. Sometimes I wish I didn’t know what you all do not know — that I too could be an ignorant addict like most of you. It’s certainly easier to live with your head up your own ass. Too harsh? Maybe. But really, in the long run, ask yourself what kind of world are you leaving for our children when everyone is a junkie sucking on the corporate tit.

Looking for Cancer

by jcafesin, posted in Uncategorized

I’m scared out of my mind, though I suppose I shouldn’t be. Cancer is not unexpected. I’ve been waiting for the diagnosis for years. Still, when I felt the tenderness in my breast a month ago I passed it off as a pulled muscle from weightlifting. I tried to ignore it last week too, told myself my breasts were just swollen from my impending period. But my husband felt it too during sex the other night. He moved the lump under my skin with the tips of his fingers, clearly troubled, and I had to stop pretending.

I find out the results from my biopsy tomorrow. A part of me already knows. They said it would feel ‘uncomfortable’ getting a core sample but it hurt like hell. As I sit here in McDonalds, across from my daughter, watching her stuff fries into her angelic face, I think of our limited time together. She runs off to the play structure and I wonder if she’ll remember me when I’m gone. She’s so young. I wonder how long she’ll miss me. I can’t help crying. People will see. I hide my face, stare down at the page.

It’s not death I fear. It’s the process of dying. I watched my mother grasp at every last second with each new experimental treatment while her body and mind withered, and it was horrific. I’ll opt for chemo, even though I don’t want to. I’ll do it for my kids, model not quitting, to never give up. Show them to fight for life against all odds. I’ll lose my hair, my thick auburn waves—my one feature I’ve always been proud of. I’ll be sick and tired all the time and it’ll all be for naught, just like my mom. Six months, a year, even a few, but cancer will kill me. Once it’s manifested in the system there is no stopping it.

It’s getting crowded in here now. Moms and dads with their kids eating Happy Meals celebrating life. I sit in the corner. I can’t stop the tears. My beautiful child comes running back to our table, her cheeks flush, her expression joyful. I’m afraid to look up, look in her eyes. She senses my fear. Her expression darkens. I’ve robbed her her joy. She asks me why I’m sad. I lie and say I’m not, tell her how beautiful she is. She hesitates, then smiles. She’s flattered but it falters as my eyes fill. I’ve never been brave and I suck at pretending. I’ve let her down again.

There’s a woman staring at me. Her infant son sits on her lap trying to suck a shake up his straw. He stares too. They’re wondering what’s wrong with me. It’s more than just cancer. I can’t breathe. I can’t hold it together. I’ve never been able to hold it together.

There’s no line for the slide, I inform my daughter. She hesitates and looks at the play structure then runs off to play, lost to the moment, lost from me. I stare down and write.

I’ve never dared write about things that profoundly scare me. The written word is so concrete, like casting a possibility into reality. I’m writing it down now because it doesn’t matter. The foundation was laid years ago. The result of reckless behavior is inevitable. I knew it then. I know it now. I’m writing it down because my fear is consuming me, and I don’t want to look up.

If I have it I’ll deserve it. It’s just a reprieve if I don’t. The bullet is coming at me. No doubt about it. I’m not being fatalistic. All the years of partying, smoking, six or more Diet Cokes a day, and of course genetics. I’m a realist. Nothing happens in a vacuum. I set this up with my obsession to be thin, and in. There’s no point in pondering if it was worth it. It’s done. Live healthier now? Somewhat. But I still partake in binging and treats and other bad habits. I only know how to go too far (a la Ed Sherran).

I feel her arms around my waist but know it’s my daughter from her embrace. I melt, barely contain sobbing. I gather her hands in mine and bend to kiss them then let go. She comes around the table and sits across from me. She’s staring at me, assessing my mood. I’m afraid to hold eye contact and look past her at the happy family at the table behind her. Don’t be sad, Mom, my daughter says, and I look at her. ’Cuz I’ll love you forever.

My beautiful child, forever is not as far as it used to be, I think to say but don’t of course. I’ll love you forever, too, baby, I assure her but it feels like I’m lying. Can’t love dead. If I hold her gaze another second and I’ll won’t be able to hold it together. You finished? I ask her as I gather the detritus we’ve left on the table.

She dramatically crunches her empty bag into a ball and goes to trash it. We’ll go home tonight, snuggle in bed and read aloud together. Her first—The Magic Tree House, then we’ll listen to her older brother read Harry Potter. They’ll both go to bed tonight, sleep soundly, and tomorrow will be just another day in a long life to come. Tomorrow will change my life forever forward, even if simply a precursor to what I know is coming.

I’m scared out of my fucking mind.

Aging Well

by jcafesin, posted in aging

I’m a ‘sit on the couch and eat ice cream’ type of person. I don’t live that way. I workout 5 days a week, 5 miles or more a day, watch little TV and rarely stream ’cept when I’m working out and weekend movies. If I had no desire to live an active life, I would have continued to sit on the couch in front of the TV and eat a lot more than just ice cream as I did throughout much of my childhood.

Thing is, no matter how healthy I live, I’m still going to die. And while we all know this fact, generally by the time we are 5 yrs old, we don’t think about it much unless there is a life-threatening scare or we’re facing old age, like when we turn 60 or so. Then, regardless of what older folks tell you, and how we distract ourselves with work or hobbies or relationships, we think about death a LOT.

Am I living right? Getting the most out of this short life? Have I experienced enough? Have I loved enough? Have I had enough fun? What can I do to get the most out of the few years I have left?

What to do with aging…

The idea of heaven is vulgar. I think The Good Place played that hand well. At the end of the series, they were all up in heaven and got so bored after doing everything they could conceive they elected to become nothing, or ‘one with everything’ depending on how you view the afterlife. And ‘getting to see’ people you’ve loved in the hereafter is equally vulgar. Sure, you’ve loved them, but I bet you’ve fought with them too. Can you imagine spending eternity — forever — with your mom and dad and siblings and spouses? No thank you!

I am a devout Atheist, meaning I don’t believe in god, or even the possibility of one. I don’t believe in an afterlife, or spirituality, whatever that means. Hitler (Trump) and I end up the same. Dead is dead. End of game. Life is over and there is no ME anymore. I did not exist before my birth and I cease to exist after I die.

It’s easier to believe in the Christian version of death. Less scary thinking your existence is eternal. That’s why, to date, 31+% of this planet identifies as Christian. Muslims, the second largest religion on Earth, also offers an afterlife in paradise or hell. Islam, Hinduism, and Buddhism also preach forms of life after death, so it’s no wonder that 84% of humanity identifies with a religion.

The roughly 14+% of the rest of us living day-to-day knowing that we all become nothing after death is core scary at best.

We all want to feel our lives have significance. Substance. Meaning. That we matter! It is why social media exists — it plays on our desire to be seen. Every time we get a Like on our instastory, or see a high view or engagement count we all get a hit of dopamine straight into our brains. We may be shy, or awkward in groups or crowds, but no one wants to be invisible through life. We revel in being seen.

Now, facing old age, and likely 20 to 30 yrs on the outside before ceasing to exist, I’m at war with myself daily on how to spend the limited time I have to live, to BE ALIVE. To matter.

What does it really mean to MATTER? Three generation drops from now and most won’t remember today’s trending influencers, to our current or past pop/rockstars, to our great grandfathers. I know this intellectually, but emotionally I too want to be remembered by more than just my remaining family, and when they go, so does my memory, my significance. It’s hard, if not impossible to imagine not existing, though at 4:00am I lay in bed too often now panicked by the notion.

Kick back, honey, I tell myself as I stare at the glowing stars I stuck on the bedroom ceiling during the series Heroes when it got too bloody to watch throughout. I should just do what I feel like doing when I get up in the morning and quit pressuring myself to be someone. I already am to my kids, and a few friends. The problem, the war in my head that loops till twilight: ‘Why isn’t that enough for me?’

Close to 30 yrs ago a friend asked me to describe my perfect day a decade forward. From waking up till falling asleep that night, describe in detail what that day looked like to me. Let’s just say I didn’t get close. [Expectations. They’ll screw you every time.] I was supposed to be a known author long ago. I was supposed to have a house in Marin to leave to my well-adjusted, accomplished children. Married to the love of my life. My work read by tens of thousands, my words helping my readers become more personally and socially aware, live better lives.

Did I want too much? I lay in bed wondering why it matters to me that I’ll leave no real imprint on history. Who does, really. Albert Einstein comes to mind. Hitler does too, but oh so very few. And even those names will fade with time, buried under layers of more history.

I want to fall asleep and stay asleep through the night like I used to. I don’t want to be getting up 4 times a night to pee! I’d like to tell you that impending death looming doesn’t feel like the proverbial ax over my head since no one knows when they’ll die, or that age is ‘just a number’ and ‘it only matters how young you feel,’ but that’s all bullshit. You can skydive on your 90th but that doesn’t keep you from being old, and likely rather reckless with fragile bones.

I sigh heavily, then throw the blanket back and roll on my side trying to cool down with my third hot flash of the night. The weight of aging gets harder to bear with each passing year, month, day. Hate to tell ya, there ain’t much upside to getting old. We likely have more life experience, but we aren’t any wiser, most of us stuck in patterns of behavior we adopted in childhood, and the reason history keeps repeating itself.

Look at my phone on the nightstand next to my bed. It’s only 5:10am. I can get up and spend much of the day SMM my latest work to get read and try to ignore the fact that I viscerally hate marketing. Or I can laze the day away writing whatever moves me, reading, baking, building, get a massage, stream Netflix if I feel like it because why the hell not enjoy BEING ALIVE with the limited time I have left…