Engage in Learning About People

Marketing 101: How to motivate people to DO what you want them to do…

An entrepreneur recently asked me: “What specific skills or knowledge do you believe will be most crucial for aspiring entrepreneurs in 2025 to navigate this complex and dynamic environment?”

My response: “The greater understanding one has of what motivates people, individually and in groups, the greater chance of success in any field. The trick — how to open yourself up beyond just yourself to become aware of those around you.”

Most of us live inside our own heads, thinking about whatever, but rarely watching others closely. Time to step outside your own head, and think differently. To become proficient at marketing, you must watch what people DO to understand what attracts our attention and motivates us to ACT — buy; try; subscribe; give.

All of us engage in marketing every day of our lives. We market to ourselves to exercise, eat right, take care of business when we really would rather be binging Netflix. We market to our kids to get good grades, clean their rooms, make friends IRL, not just on their devices. We market to our partners to be fair and equitable. We market to potential bosses for a job, or actual bosses or clients to sell them on our efforts.

I teach Lean Startup Marketing @Stanford. I also mentor startup teams and individual entrepreneurs with an idea they want to license or build into a sustainable business. Below is one of the first Challenges I give my students to help them become proficient at marketing — i.e. motivating people to do what we want them to do.

CHALLENGE #3

1. For ONE WEEK, seven full days, observe and journal about the people you see (at work, at home, at Starbucks). Watch what we actually do, (not what we say we will), and write down what you observe, into your laptop, onto your phone, or actual pieces of paper.

• Keep each observations under 100 words (preferably less). Observe and journal only scenes to which you play no part. You must be an impartial observer of what you choose to describe.

• Create separate documents per day with [at least] five observations of any individual’s behavior, or of two or more people interacting. Observations can be people at school, work, or someone at a cafe, but you must not have any interaction within the scenes you observe and document.

• OBSERVE CAREFULLY, and write down only what you see and hear. Do NOT add or embellish anything you see when documenting your observations. Do NOT judge, or give your opinion on what you see. Simply transcribe each event as they unfold.

Choose to document scenes of interest. Do NOT describe someone passing you on the sidewalk staring at their cellphone like everyone else you pass by. NOTICE the subtleties, if they exist. What are they doing on their phone (if you can see)? Three out of the five cellphone screens that I could see at Back-to-School night at my kids high school, the people — mostly women, mid 30s to late 50s, White and Asian, upper-income — were checking their email, or Facebook feed, or playing some inane online game like Candy Crush.

Pay close attention to your subject’s mannerisms, how they talk — expressive, with a lot of hand gestures? Low key, quietly leaning in to whomever they are speaking? You may see an extreme expression like a frown, or a broad smile or outright laughter, but try NOT to interpret an expression as “they looked bored,” or “happy,” or any other judgment call. Do NOT give any interpretation of what you see. Write only what you observe and hear watching any individual, couple, or group of people.

2. Log Demographic, Geographic, Psychological, and Behavioral data:

• Title each entry with the DATE, TIME and LOCATION of each observation.

• Start your observation with gender, age (approx.), race, and other obvious demographic data, like someone wearing a religious symbol, we can assume they follow that particular religion.

• Note mannerisms and behavior. Does your subject look away when someone looks at them? Do they boldly stare back? Solicit conversation with someone close by, or are so absorbed in their cellphone they hold up the line at your cafe?

• Note purchases at shops in the mall, or at the grocery store when you’re waiting in the checkout line. What is being purchased, in what sizes (small or large), in what quantity, by whom?

Example: I’m in Nordstrom’s, watching a 20-something, slender Black woman in a tan blouse tucked into a straight, knee-length navy blue skirt, try on six pairs of shoes. She finally purchases a pair that look just like the black pumps she wore into the store.

You likely have not gone a day in your life without marketing to yourself or someone else. Even screaming during infancy is essentially marketing to a parent or guardian to take care of your needs.

At the foundation of marketing — figuring out what really motivates ourselves and others — is Psychology. And the human psyche is massively complex. We lie. ALL of us lie — to ourselves and everyone else — to look smart, capable. To feel good about our choices and behavior regardless how counter-productive, or flat our destructive it may be.

Potential and intent are worthless constructs, marketing we tell ourselves and tout about others. (He is so smart!). To understand what really motivates people, you must observe our behavior and actions.

Want to get that job, get your husband to do the dishes, convince your kids to study? Sell your baked goods or software service (SaaS)? Take CHALLENGE #3 to learn how to get this person (even yourself), or that group to DO what you want them to do.

Murdering CEOs is Trending

Will shooting them all stop these corps stealing from the 99%?

I’m writing a dystopian novel called The Power Trip about 4 Stanford undergrads that build a MMORPS game where PLAYERS manipulate other players — MARKS — to do what they ‘suggest.’

In one scene, the fictional CEO of fictional HealthNet is shot to death on a street in San Francisco by a social activist who lost his parents in the Nipah outbreak of ’36 due to poor care at Stanford Hospital. I wrote this scene a decade ago, enraged by our healthcare system in the U.S.A., and was reviewing it as it played out in real life last Wednesday on a street in New York City with the murder of the CEO of UnitedHealthcare.

And I’d like to tell you that I feel bad for his family that he was gunned down on a public street in broad daylight, but…

I really am conflicted on this one. Brian Thompson, the real life (though now dead) UnitedHealthcare CEO was not a benefit to society. He headed up an insurance company that kills people every day by limiting doctor care, drug pushing for big pharma, and denying claims with no foundation other than pure greed, destroying lives daily. He was a father, which makes him particularly dangerous because more like him in this country, on this planet will not help humanity thrive, but hurts our survival.

American’s have a SHORTER LIFE SPAN than China, Greece, United Arab Emirates, and 51 other nations on this planet. We are 55th in life expectancy because of the poor quality of our FOR PROFIT ‘healthcare’ system.

Was there another way to stop this CEO from hurting people than murdering him?

Not that I know of. And while I’m not an advocate of murder, unless you run a Power Trip on him to commit suicide, Brian Thompson wasn’t going to change his marauding ways.

Can’t sue him. Sue any major corp, and their stable of lawyers will tie you up in court until you or your organization can no longer afford representation for your case.

Can’t talk to him, convince him to do right by the patients who pay for his family, his lifestyle, and the politicians UnitedHealthcare supports. He exhibited his relentless greed, and clearly didn’t care about anyone outside his personal sphere.

In 2014, the U.S. Supreme Court decided that corporations are people too. In doing so, they expanded corporate rights to donate as much money, resources (lawyers), and lobbyists to whatever cause, and political agenda they wanted. Corporations control the politicians of this country. We are NOT “by the people, for the people.” The U.S. was started by oligarchs who convinced the rabble to fight their battle to avoid paying taxes to Britain.

The U.S.A. is now and likely has always been a totalitarian society ruled by oligarchs and the super wealthy who will do anything to get rich and stay rich. Brian Thompson’s estimated net worth at death was close to $50 million, which he made saving money for UnitedHealthcare by killing off patients. That $50M is public facing, not how much he likely had hidden in offshore accounts to avoid paying taxes.

So, do we kill all the oligarchs wrecking this country?

  • We can’t get rid of them legally. Our govt protects corporations and the executives who work for them, not the 99% of the rest of us in this country.
  • We can’t convince them to become moral people who care about someone beyond themselves.
  • We can’t elect politicians that will be ‘by the people, for the people’ when the oligarchs and wealthy corps are paying our representatives to create laws that divests them of all culpability to keep them rich and in power.

What to do with the greedy oligarchs like Donald Trump, Elon Musk, Jeff Bezos, Bill Gates, Mark Zuckerberg, Charles Koch, Harold Hamm, Larry Ellison, Sergey Brin, Larry Page, Warren Buffet, and CEO’s like Dave Brown (CEO Xfinity), Gail Boudreaux (CEO of Anthem/Blue Cross), Patti Poppe (CEO of PG&E), Sarah Chavarria (CEO of Delta Dental), Michael L. Tipsord (CEO of State Farm Insurance), Thomas J. Wilson (CEO of Allstate Insurance), Gregory Adams (CEO Kaiser Permanente), David Cordani (CEO Cigna Health), Jason Hollar (CEO Cardinal Health), Mike Slubowski (CEO Trinity Health)…etc?

Would shooting them all stop these corporations from stealing from the 99% of the rest of us?

If it would lead to a more equitable system of government — ‘by the [majority of] people, for the [majority of] people,’ — is it then the ‘right thing to do’ to murder these people to change a corrupt system controlled by the greedy 1%?

Grand Fu*k*ng Cyn

On our drive from school the other day my tweenage son told me a classmate had offered him a joint. I’d been preparing for this moment, staging it in my head for years, ready with my bag full of allegorical stories of my reckless youth before easing into the “Why drugs are bad for you” speech. But as I drove home searching for how to begin, I remembered when I was a teen, walking in on my sister’s confession, and my twisted interpretation of her troubling story…

I was fourteen, finishing 8th grade. Another sunny day in L.A., and I came into my house sweating from my twenty-minute walk home from middle school. I heard my sister talking in our parent’s bedroom, which was usually off-limits to anyone but them. When I got to their doorway, I saw my sister and mom sitting next to each other on the end of our parent’s bed. They stared at me standing in the threshold, looking more like siblings the way their short, thick dark hair framed their tear-streaked faces.

I migrated into the room looking back and forth between them and asked what was going on. They shared a non-verbal exchange as I sat across from them on the little cushioned chair in front of the mirrored vanity. After some time trying to gain her composure, Mom finally launched into the reveal. She wiped away her tears, then told me that my sister had been ill. This was not hard for me to fathom, since in the last year she’d dropped a lot of weight, and more recently, her skin was turning orange.

We were not close siblings. She was two years older and had worn her weight loss like a badge of honor, but with my mom’s assertion I felt the ground falling away thinking of cancer or some other horrible life-threatening illness. My mother continued to explain that my sister had been starving herself for the last few years to lose weight, and had started vomiting most of what she did eat this past year to stay thin. She became so overwhelmed with grief in the telling that fresh tears slid down her cheeks. She covered her mouth and sobbed.

My sister took over, delivering her words vacillating between shame and pride. She sat perched on the edge of the bed and confessed to years of fasting and purging because skinny was in, and she didn’t want to be left out. She touched on her orange skin from eating lettuce and carrots exclusively for days. She talked about losing her period, her reason for confessing to our mother, afraid she’d become sterile. Then she changed tracks, and clearly delighted, she spoke of shopping with friends, and finally fitting into the skin-tight Calvin Klein jeans that the actress Brook Shields famously posed in. My sister had become part of the in-crowd and reveled in being desired by the popular boys in school. Like most of her high-school girlfriends, she’d finally achieved what I thought impossible for our well-endowed family lineage. She was unarguably thin.

My mother had regained her composure and sat next to my sister silently ringing her hands. I sat on the little cushioned stool staring at my skinny sister, consumed with jealousy. I wanted to be her. I, too, wanted to be rail thin, heroin chic, a cover-girl stunner like my big sister. To me, she was beautiful — sleek, tight, hip, slick and trendy. She was what I too aspired to be, what every magazine, TV show, and movie showed attractive, desired women should be. Thin.

And she’d just told me how to get there.

What I heard her say that afternoon was starving and vomiting worked to lose weight. I failed to acknowledge her detailed account of the toll the eating disorder took on her body and mind. I stopped listening right after she told me how she’d gotten skinny. Everything that followed was white noise.

From that day forward, and for the next five years I threw up frequently after eating to purge my body of the calories. I starved myself for days, sometimes going for weeks eating just vegetables. I tried to ignore that I was tired all the time, and chronically cranky, and falling into a black kind of depression. The desire to be thin superseded all reason. If my sister could do it, I could, and would, and did, regardless of the health risks.

Several years in therapy with a nutritionist gave my sister the fortitude to eat healthy, combat social pressures and become more accepting of her body. I learned to control my weight with exercise. Racquetball and running eventually replaced retching, but every time I over-indulge I consider throwing up to rid my body of the unwanted calories. To this day my sister’s words still echo in my head and taunt me — not all of what she said, only what I heard.

I pulled my Prius into the garage this afternoon and I looked at my beautiful son in the rearview mirror awaiting my lecture. My stomach hurt from the pasta salad I’d eaten for lunch earlier. My heart hurt — lost for words of wisdom for my kid. I wanted to purge my body of the heaviness, then shook my head in disgust at the notion, hoping my son didn’t catch it. Thirty years later, I’m still fighting the voices inside my head that rationalized my sister’s eating disorder as a workable solution to weight loss.

I led my son into the house for a snack and a chat. And I lied. I made up a tale of a friend’s reckless behavior that led to disaster. I told story after story of kids I went to high school with who were users and grew up to be losers (though I knew none). I assured him popularity did not come with using. I left no space for him to surmise drugs were simple fun, or required to be ‘in.’ I chose my words carefully, considered them from many angles for possible distortion before speaking, even asked him to summarize what I’d said often to make sure we were on the same page. And though he parroted my sentiments in detail, in recalling my experience with my sister, I am left with lingering concern he didn’t really hear me.

Sometimes, between what is said and what is heard is the Grand f***ing Canyon.

A Thousand Slights

A journal entry to my 7-year-old daughter on the nature of women and men…

I have this lump in my throat as I write this. I want to cry, for the ‘Thousand Slights’ you’ll suffer, my baby. I want to shield you from that pain. But I can’t. And it makes me feel helpless and hopeless and scared for you, and for all women.

I love you, J.

You were in the playroom when I came in last night after shopping. You were building with Magnatiles, this beautiful amphitheater structure. Dad and your brother were playing Stratego on the kitchen table. At first I thought the scene was good and you were happy down there on your own. But as I put the food away, I noticed your face. I saw your sadness, and as I write this I can’t stop my tears.

Daughter of mine, I want to tell you about a billion things here, things I’ve learned along the way. I want to ponder with you the infinite worlds of things I’m still missing. But one thing I know for sure, men are not wired like women. They’re not. They’re not connected outward, outside themselves most of the time. Most men anyway. And that is going to come back and bite you again and again. Their often indifferent, self-focused behavior will hurt you deeply. And I’m sorry. I wish it was different.

The thing is, men are genetically wired inward, their senses connected to their body, and inside their own psyche. Until very recently, women were more chattel than partner before the suffrage movement in the early 1900s. This is not an indictment of men. After loving many over the years, marrying one, and raising another, I’ve come to see that there really are genetic differences between our genders.

Perhaps because women give birth, we are connected outside ourselves. Most women are naturally maternal, hardwired to be caregivers, pay attention to the needs of those around us. Maybe it’s because we’re the ‘weaker sex,’ have been at the mercy of men’s physical prowess that women have evolved to be aware, present in our environments for self-preservation. I’m uncertain why women are wired outside ourselves. I just know most are.

Dad and E were plugged into themselves last night. I’m sorry you were excluded. And I’m sorry I wasn’t there to make them more aware of how that affected you. And I know it doesn’t really count to say they had no intention of hurting you. The truth is, they didn’t even notice they were.

My father used to tell me, “You’re going to have to bring most men to you — make them aware of your needs, even the needs of their kids.” I didn’t believe him. Old school thinking, before women worked alongside men to support the household. I figured men were more evolved somehow by now.

As you discovered last night, they’re generally not. You asked dad to be on his team, but when he said No, you should have told him how that made you feel. Don’t just walk away and feel hurt.

J, you are my ray of sunshine. You’re positively delightful by everyone’s reckoning who has the privilege of knowing you. I fear the ‘Thousand Slights’ will rob you of your lightness. I hope you don’t let them.

Don’t accept slights to avoid conflict. It will only build resentment inside you. Express what you need, how you feel. Don’t settle on being ignored, undervalued, invisible, constantly acquiescing to everyone’s desires but your own. Keep pushing the envelope of awareness, and know evolution takes millennium. We are all works in progress, and we must learn from one another to thrive together.

An Inconvenient Truth About Men and Women

“You are so beautiful, my baby. Once you slim down boys will notice and you’ll get as many dates as you want,” my mother promised me in her kitchen when I was 16, her response to my crying to her how lonely I felt with no one asking me out. “I guarantee you, you’ll have your pick of boys if you just lose weight.” She assured me that afternoon that thin was in, and if I wanted to be I would have to capitulate to the social standards of Los Angeles in the late 20th century.

I mistakenly believed her that day.

Indeed, heroin thin was in in the 60s — 90s, when actresses like Audrey Hepburn and supermodels like Twiggy were the iconic images of feminine beauty. And thin still is in, even today. Especially in L.A. In fact, thin as a beauty standard goes back to the ancient Greeks, with marble statues of athletic but slender women. (Plump [not fat] was in for a very elite group and only for a short while in history as a display of wealth, in contrast to most of the starving population.)

Weeks after my mother’s guarantee I’d be popular and have all the dates I wanted with my pick of boys if I got thin, I was in the high school gym and a senior was giving out Black Beauties with promises it was a miracle drug for weight loss. She got the little black capsules from her mother’s medicine cabinet and was hoping the girls she turned on to the amphetamine would pay for more. She turned out to be right.

Took me about 6 months, on Beauties almost daily, until I lost the extra weight I’d carried since early childhood. I got pretty my senior year in high school. I was socially acceptably thin. My mother was so proud. I’d come into the kitchen in the afternoons after school and she’d gush over how ‘shapely’ I looked in those jeans or that cami or fitted T. She was clueless I was on pharms, stolen from a classmate’s mother.

Boys at school, men at my work, and when I was out and about started to notice me. And for a bit, it felt empowering finally being an object of desire. Flirting was fun on campus, especially with boys who’d ignored me before. And to my mother’s point, I did get asked out occasionally.

Even pudgy, I’d not considered dating high school boys since the 9th grade. Male puberty had most all of them thinking through their ‘little head’ 24/7, and I wanted so much more than being another notch on some teen boy’s bedpost. Grown men were more mature, I assured myself.

Turns out, most are not.

Not then. Not now.

Being objectified for my body got old quick. The more dates I had, the more I realized the ‘men’ had asked me out for one reason only — to get laid. During most ‘dates,’ I basically had to interview the guys as they never asked me anything, or even turned my questions around. It was all about them all the time. After the date, they expected to come back to my place, or go to theirs and fuck. ‘Make love.’ ‘Get intimate.’ These colloquialisms are lies. There is nothing ‘intimate’ about fucking a stranger. And to achieve our highest attainment — love — requires more like hundreds of dates.

By the time I turned 30 the canonical line among most single working women I knew or met was: “Men want a mother in the form of a whore.” And for the most part, I had to agree. It seemed most heterosexual men I went out with, or even ended up dating a while ultimately wanted a woman who would listen to them, admire them, adore them, and have sex at their will. They had little to no interest in my mind — what I thought about or what mattered to me. And none had any interest in learning from me, but were always happy to spout their knowledge and wisdom.

From fourteen till I married at 37, I literally dated hundreds of men, so my sample size is not tiny, especially if you add in the thousands of women I’ve listened to over the years recounting their dating history. And quite frankly, their marriages haven’t turned out much different.

I get it. I do. Men have been on top of the social order from our beginnings. Might equals right, so men made the rules, wrote the bibles, set up the laws, and subjugated women because, well, they could (and still do with the 6 male members of our Supreme Court). Move forward from bringing home the mastodon to bringing home a salary — men have also been burdened with being the providers, so I understand why most men felt it was their God-given right to rule the roost they provided for.

The problem is, the world I grew up in is changing, while most men are not. Women were given equal rights under the law with The Equal Rights Amendment (ERA) in 1972, but we were not, and are still not seen as social equals to men. Back in the 80s, if we worked, which most of us did by then, we were teachers, nurses, admin, therapists, or careers in the Arts, as was mine as a graphic designer. I, personally, made half the salary of the man in the cubical next to me. And even today, women make roughly 22% less than men doing the exact same job. And even worse, a quarter of the way into this new millennium, my 22 yr old daughter, and most all of her girlfriends still have the exact same issues with men I did when I was single.

At her college graduation in June, my beautiful baby bemoaned the fact that she didn’t have a boyfriend like most of her girlfriends had acquired during their years on campus.

“Do you like Del’s boyfriend?” I asked her.

“No. He’s a dick. He doesn’t listen to a word she says. All he wants her for is free sex.”

“What do you think of Jenny’s guy?”

“OMG. He’s so cringe! He spends more time with his guy friends than her, except when he comes over drunk to get laid.”

“And what about Nik’s boyfriend? She’s been dating him since her Sophomore year.”

“He’s Muslim, so he doesn’t want sex before marriage, though they do everything else. But he treats her like a possession — at his beck and call, and he’s all over her in public to make sure everyone knows she’s his.”

Like her female peers, my daughter dated guys she met on campus and online throughout her college years. None worked out beyond the first date, and most never even made it that far. A few text exchanges made it clear the guy was looking for a hookup. My daughter is not. Nor does she want to model her friends “just to have a boyfriend.”

“I’m a social pariah since I haven’t had sex yet, Mom,” my daughter assured me at her graduation dinner. “But I want so much more than what my friends have settled for.”

Ah, from the mouths of babes…

Dating, in a short or long-term relationship, or married, most women I know or have met along the way seemingly want more from most men than they’re getting. As men are no longer the sole provider for most households, some women, like my daughter, (and 60+ yr old wives driving the current divorce rate) are demanding more. Sadly, so many of her peers are still role-modeling ancient times to the early 1970s when there was no such thing as equal rights, accepting selfish, disrespectful behavior from their boyfriends so they can be in — show their peers to their parents that they are socially acceptably desired. Women are groomed from birth to be physically desirable.

Equal rights does not stop at equal pay. Money is not the end all that will move society to treat each other equitably. Truth is, it really is up to women to create a more equitable society.

  1. Women must learn to value our minds over our physicality.
  2. Women want equality — to get paid the same in the workplace, and treated equally in public and private relationships. WE want the change, not men who’ve sat on top of the social order for eons. Women have to create the change we want, beginning with our self-perception. We have to fight to be heard and recognized for our knowledge and achievements. We must demand compromise instead of simply giving [in]. It’s hard to do for most of us, often impossible for many women to put self before others. Women are groomed from birth to be maternal.
  3. Even today, most of childhood parenting is still done by the mom. Let’s teach our daughters, and even our sons out of the womb that humanity is one race, and we are better when we work together. Mom and Dad, reject the gender hierarchy established at the dawn of the human race that has been playing out through the generations like a genetic disease. Teach our kids to respect, consider, and communicate with each other regardless of race, age, or gender. Then perhaps our daughter’s daughter’s daughter will never know the oh so very lonely chasm inherent in the gender divide of yesteryear and today. Instead, our great-great-great-grandchildren will get to experience the deep intimate connection that can only be achieved with true equality.

Believing is NOT Thinking

My father is a fervent Republican. My mother was a Democrat. I once saw him put his fist through the maple cabinet an inch from my mother’s head because her vote was going to cancel his in the second Reagan election. Though he never hit her, connected anyway, he often shouted, slammed things, threw things, even at me, when he encountered resistance (reason) when espousing his conservative views.

My father doesn’t believe Global Warming is real or caused by us in any way (absolving himself of conserving resources).

My father believes all non-believers — atheists and agnostics — are dangerous fools to be converted.

My father distrusts all Muslims.

My father believes in trickle-down economics, though it’s been proven again and again it makes the rich richer while wiping out the middle class.

My father doesn’t believe in gun control. “If they come for me, I’ll stop them at the door.” He quotes the NRA with fervor! “Take away what kind of guns we get to own, and you chip away at the foundation of the 2nd Amendment,” he preaches.

I remind him he can’t stop a tank with an AK-47. I implore him to examine history, and context, that the right to bear arms our forefathers were talking about were pistols and shotguns that took three minutes to load and didn’t fire straight or would blow up in your face. Automatic assault weapons were neither considered, nor anticipated when the 2nd Amendment was written.

He scoffs. As his daughter, and a woman, I am clueless.

As a mother of two amazing, spectacular children, I am horrified, not only by mass shootings on school campuses, but everywhere else, every time an assault weapon is used against our own because the NRA wants to stay rich. And our government officials, Republican senators in particular, ostensibly “by the people, for the people,” are paid off by gun lobbyists to let them.

I grew up in L.A., on the Valley side of the Hollywood Hills. I went to school with writers, producers, directors’ kids, all fairly to extremely liberal. My father was the outlier in our neighborhood and among my parents’ colleagues and friends. The Great Divide between the Republicans and Democrats, fueled by Reagan pushing religion, conservatism, then ignited by Bush Jr’s Christian administration, and then concertized in lies, ignorance, and hate by Trump, didn’t exist yet. My parents lived together in relative peace, except around election times.

We have become a polarized nation, and this serves no one here. On the personal level, it has divided me from my family. My siblings, like my father, are fervent Republicans. My sister, disgusted we’re raising our kids without religion, decided she’d had enough of my liberal leanings and checked out of our lives entirely, leaving our kids deeply hurt their aunt had abandoned them. My brother used to forward me emails from his Born-Again community that Obama was a Jew-hating Muslim who believed it’s okay to kill babies. During Trump’s reign, he spoke of the evil liberals who supported abortion and insisted the rights of a fetus eclipsed those of the mother. My brother’s ignorance is only eclipsed by his blind faith in his Christian leaders’ conservative rhetoric.

The chasm in our morality and our philosophies is so diametrically opposed at this point that the rare times I talk with my father our dialog quickly sours, then invariably turns contentious. I’ve told him time and again I won’t discuss politics with him, but he insists on little digs, like, “Do you care about your kids?” He has not spoken with our children, his grandkids, in 7 years, or acknowledged them in any way, not birthdays, no calls, ever, and virtually never inquirers about them when I call him, which I always do because he doesn’t call me.

Truth is, it’s getting harder and harder to call him. Almost two decades after my mom’s death, my father is undaunted by age or illness in his quest to spread conservative lies. He’s a true believer (as are most hard-core Republicans) because believing is easier than thinking. Being told what is right and wrong, good or bad, is simpler than considering the complexities of our behavior, and our obligations to each other and the world we inhabit.

My remaining family believes women should not have the right of choice with our own bodies.

My father and siblings believe gays should not have the legal, nor moral right to marry. They believe homosexuality is a mental illness.

My family espouses they believe in “less government” — preaching the Republican’s canonical tagline — but want to govern (restrict) women’s choice and limit our birth control resources; control who gets to marry; limit medical treatment to those who can afford care; allow corporations to buy politicians that allow the mass murder of our children and citizens for corporate profit. They’d prefer to believe the GOP rhetoric that Global Warming isn’t happening and support the ‘rights’ of Big Oil to drill and frack our planet to death, instead of investing in renewable energy for our kids, and the welfare of Earth forward.

I’ve been wondering when it’s time to say goodbye to family, even before they die. I’ve been grieving my sister’s departure from our lives since her exit 15 yrs ago. The little connection I retain with my brother and father seems… over. My kids have no relationship with either. We have virtually no common ground and share little time that doesn’t quickly turn combative. So really, what’s the point of trying to stay in touch? Harsh? You bet. Ugly? Yeah. I’m profoundly saddened that we’ve come to this impasse. Hurts. A lot, knowing almost half our nation feels as my family does. And I am mystified, disgusted, and shamed by their gullibility in choosing blind faith over thought and reason.

We are again on the precipice of our survival as one nation, but this time the war isn’t with rifles that blow up in our faces when shot at the ‘enemy.’ Now, we must recognize the enemy is ourselves — choosing ignorance over reason because it’s easier to binge-watch Netflix, peruse Instagram, or stream gameplay on Twitch than it is to think.

My daughter, a recent college grad, told me most of her friends off and online — this new round of young voters — will not be voting this election. They’re taking a stand, showing how they feel about our government, they claim, neglecting to understand without voting they are essentially voting in Trump. They say they’re disheartened by their choice between a great-grandfather and a misogynist (who they don’t say is just 3 yrs younger than Biden.) They focus on our current president’s age because their feeds on Insta, Facebook, Reddit [and their like] tell them to — flooded with GOP marketing to sway young voters Biden is too old for another term. They get their information from social media and blindly believe their feeds, not knowing, or even caring that what they are scrolling through is personally targeted at them, and designed to manipulate them to buy, try, subscribe, and believe in snake oil.

The chasm between us will continue to grow with more believers buying into the derisive rhetoric of their religious leaders, politicians, Google’s search results, and ‘personalized’ marketing on social platforms and apps. More families are finding themselves on opposite sides of an ideological divide that will likely tear them apart, like mine, unless we STOP believing and start thinking what is right, not only for ourselves and our family, but broader, more complex considerations that include finding and creating ways to help our neighbors, community, this country, and our planet thrive.

The Fallacy of Palestinian Protests

My daughter, a college senior, told me yesterday that she joined the Palestinian protest on campus.

“I believe that genocide is wrong, Mom. So, I stood up for what I believe.”

I think she expected me to be proud of her, but her words made my skin crawl. My daughter knows nothing of the history of either country. She has no idea why there is a war between Israel and Palestine now, how the war even started, or why Israel is bombing the Gaza Strip. In fact, she has no idea where the Gaza Strip is, or why it is there, or who their govt is.

I raised my kids to stand up and speak out when they encounter racism, sexism, ignorance, hate. I did not teach them to blithely go along with the crowd. That’s how Nazis came about.

Do you know that Hamas, the government of Gaza, launched an unprovoked attack on Israel, killed over 1,200 people, and kidnapped 253 in October of last year?

No.

And did you know Hamas was raping 12–48 yr old girls and women they kidnapped, then posting it online to terrorize victim’s loved ones?

I haven’t heard that. All I heard was Israel was bombing civilians in Palestine and killing mostly women and children.

Do you know that the government the Palestinian people voted in are using their women and children as cover for their terrorist shit, and that is why they were getting killed in Israeli bombings?

No. But it doesn’t make it right that Israel is killing kids.

No. It doesn’t. I didn’t say Israel is right. There is no right here, baby. Both sides are wrong. I’m not pro-Israel. They know that Hamas is sacrificing Palestinian children, yet instead of targeted strikes against Hamas, they are wielding an iron fist. Badly. Ugly. For sure. 100%.

So, what’s wrong with me joining the protest then, when even you don’t believe Israel is right? she asked me, exasperated.

My beautiful daughter, siding with one side or the other is divisive in the extreme. It perpetuates the problems there, and creates more here, between us. Call out bad behavior, like Israel knowingly killing civilians regardless of their reasons. Or Palestinians voting in a fanatical religious government with an agenda to kill all Israelis. Neither is right. Call out bad behavior, not an entire nation. Do not get on the PC train because your friends are and you wanta fit in. Do the research before taking a stand. Blind faith means turning off your brain. And that is never OK.

So you think I shouldn’t have joined the protest?

Do you know professional agitators are targeting campuses like yours to get all you kids riled up? And that most of these protests wouldn’t even be happening if not for the pro-agitators who are paid big bucks to get online and throw a protest.

I thought they were all student here. Who would pay someone to do that?

I don’t know. But right now I’m betting on the Republican party. They want to destabilize our nation because the more chaotic the better Trump’s chances of winning the election.

Seriously? she asked, aghast, as she feels like I do about our misogynist x-pres.

I don’t know, honey. What I do know is ninety-nine point nine nine nine…etc. percent of these college protesters have no clue about what is going on over there, just like you don’t. They catch news bites online, and the bloodier the bites the more eyeballs they get. The news just loves a great car crash!

Standing up for ONE SIDE when you don’t know the history, the region, the people, the conflicts that have been there since the UN decided Israel’s borders, the wars, how they started, or why they started is, well, ignorant. So you were out there with a bunch of ignorant students who are creating more conflict, more hate, more antisemitism with their protest. And it won’t change a thing because the universities will not cut all ties with Israel. Ever. Israel is a collaborative partner in research and development of medicine to tech, the primary function of any university. With all this in mind, do YOU think you should have been out there protesting?

The energy was so electric with all those people, Mom. It sure felt like we were doing something meaningful.

Promoting ignorance and hate is never meaningful, baby. Don’t just go along with the crowd and create more conflict like these protests do. Making a real difference takes work, honey. Lots of work, over a long time. Think, research, a LOT, since so much of the internet is lies. Then form your own opinion, and act to be part of the solution.

The AI in Your Pocket or WHY TO BAN TIKTOK

I’m on Facebook, whining to my friend about a fight with my husband through their IM.

In my typical “melodramatic,” (my husband claims, but I call “passionate”) fashion, I’m furiously typing how much of a jerk he is, how often we fight, basically questioning if the sanctity of marriage is sustainable.

My friend is empathetic. She reminds me that I am always welcome to visit her in Britain, especially if I decide to leave my husband. She’ll help me kick off my newly single life with a bang!

I have no intention of leaving my husband. I am sounding off, as women so often do to other women, about our marriages. And my friend knows this. She also knows her offer is giving me ground, a place to land. She is kind in the extreme, and I am honored to know her.

Unfortunately, Facebook is not so kind. They are collecting the IM exchange between me and my friend. Their data science team then runs Natural Language Processing (NLP) and Machine Learning algorithms on our text exchange. They categorize and classify our exchange to ‘improve the engagement and response’ of their advertiser’s campaigns. In marketing speak we call it “Personalized Targeting.” They also sell our data to their advertisers, and you agree to let them do this when you download Facebook to your mobile, or sign up on your PC to engage with their platform.

In simple terms, personalized targeting means collecting as much data on an individual as possible, then correlating that data with people having the same or similar characteristics and online behavior. With enough data, patterns of our personal behavior emerge. Facebook, Instagram, X, TikTok and every other social network, and most every site we visit puts “cookies” on our devices, essentially tracking where we visit and what we do online. And they use that data against us, manipulating us to buy, try, or subscribe to whatever they’re selling through “Recommendation ‘engines,” aka algorithms.

RME, right? Another bullshit conspiracy theory.

What IS bullshit is you not knowing any of this is happening, and even if it is, you believe it does not affect you. Every call, every text, every place you search on the net, everything you buy, all your contacts, and every location you are IRL at any given time is taken from your cellphone. The data collected is used to convince you to buy a product, service, or into an ideology.

In fact, “Recommendation” is selling us so much more than business offerings. Rec engines are telling us how to think and what to believe. And we don’t consciously know it. En mass, we are buying into too much of what is being sold to us online, aka “fake news.” The Recommendation algorithms behind Google, Facebook, Insta, X, YouTube…etc., are creating a FEEDBACK LOOP, showing you ONLY what you’ve expressed interest in, or someone like you has engaged with — IMed, emailed, searched, clicked, tried, bought or subscribed. You will rarely, if ever now, get a differing point of view, or opinion other than your own when you engage online. The Recommendation Effect is shifting politics — the global resurgence of right-wing nationalism influencing elections, and the precise reason ex-president Trump was elected in 2016, narrowly lost in 2020, and is projected to win in 2024.

Collaborative Filtering” is a form of Machine Learning, aka AI, that correlates your characteristics/behavior with people ‘similar’ to you. With enough correlations (data), computers can now see patterns and beliefs of individuals. In other words, if I buy X, and your data correlates with mine, you will likely buy X too. Advertisers use this data to slam you with ads their algorithms ‘think’ that you’ll respond to.

So, after whining to my friend I’m off Facebook and on to my day. I social media market in the mornings for my books and entrepreneurial workshops before I start my day gig. I go to Instagram. My feed is filled with dating site ads, and many are, “Here is your second chance at love,” type campaigns targeting divorced women, or women considering divorce. Or women having a rough patch in their marriage. The ads keep flashing images of happy couples and my heart sinks a little. Instagram is owned by Facebook, in case you didn’t already know.

For the next few weeks, many of the text ads in my feed on Gmail are for divorce lawyers in my area. Sure, I’ve considered divorce. Any couple married for 27 yrs likely has. And with my husband and I still at odds, and I’m feeling lonely, and craving intimacy, these ads present an option to staying married to a man that at the moment I’m not getting along with.

Over the next month or more, usually way more, I get slammed with ads, essentially recommendations for dating sites and divorce lawyers wherever I go online. The more I whine to my friends through IM, even emailing her or others about my marriage, the longer I’ll get slammed with dating and divorce site ads. The idea of dissolving my marriage, once inconceivable which encouraged me to work it out with my husband, is now not only an option but a promising one at that. Beyond just ads, I get recs for articles and blog posts about divorce, and second chances at intimacy, trying to convince me my life would be better if I divorced because ‘the love of my life’ is out there just waiting for me to swipe right.

Facebook, Google, all of them justify their use of Recommendation with marketing like, “more relevant and enjoyable ad ‘experiences,’ delivering content YOU want.

Seriously? I don’t want to divorce, so why is their Rec engine suggesting I should through the ad content they are continuously serving me?

Simple answer: so their advertisers — the dating sites and divorce lawyers — SELL more.

Conspiracy theory? Bullshit! The conspiracy is that you don’t know, or even care this is happening to YOU too.

Machine Learning and Natural Language algorithms are behind most everything we do online now. They are the gun on the table. But Recommendation engines are picking that gun up, targeting us, and pulling the trigger. Quite literally.

Psychology 101: “Primers” (like the endless dating and easy divorce ads) and “Triggers” (like finding ‘the love of my life’ when I’m feeling lost and alone) are what motivate us to take any action.

Conspiracy theory, my ass. The Machiavellian effects of Rec engines are real. And it is dangerous — socially irresponsible — to let social media and search platforms continue to collect our data and misuse it for profit.

AI is NOT the light at the end of the tunnel to circumvent laborious and repetitive tasks. It really is the freight train comin at us…

Heads up to all you digital marketers out there: SEO based on relevance, link-backs, or even the number of unique hits, is, well, gone for the most part. Returns on Google are now based on Recommendation — what Google’s algorithms ‘think’ you want to see based on your past behavior and the behavior of others similar to yours. Google’s “organic search” returns are also based on how much money they make from any given advertiser. The more they make from, say, Progressive Insurance Corp, the more likely Progressive will be close to #1 in their search returns, regardless of SEO keywords and phrasing.